Technical Writer

Start date: 01.05.2024
End date: one year contract with an high chance on extension
Workload: 100%
Workplace: Rotkreuz

Your tasks and responsibilities:

• Writes and updates customer-facing and service content in English for our clients instruments and software, while respecting project timelines and documentation standards, guidelines, and templates.
• Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally).
• Independently creates and modifies multimedia content as required (e.g. photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines.
• Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams.
• Ensures that quality targets, timelines, and regulatory requirements are respected.
• After translation, creates target language versions of deliverables (in all appropriate formats).
• Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders.
• Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed.
• Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product.
• In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines.
• Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation.
• May be responsible for content management tasks, such as organizing the review of the deliverables produced.
• May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required.

Your profile:

• Min. bachelor’s degree in technical writing or similar
• Proven experience in technical writing, preferably in a diagnostics business environment 
• At least 3-5 years’ experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool 
• Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System 
• Knowledge of multimedia tools and processes used in state-of-the-art technical documentation 
• Excellent spoken and written command of English 
• Ability to communicate in an international environment with subject matter experts from different functional areas
• Willingness to travel

Nice to Have:

• Familiarity with laboratory systems and environments
• Experience in minimalistic and topic-oriented writing
• Good command of German