System Support Engineer

Your responsibilities:

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Roche Diagnostics systems (hardware and software) according to installation manuals in the Roche Diagnostics Knowledge (RDK) database.
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues.
• Manage the deployment and servicing of various systems and their specific configurations.
• Ensure comprehensive documentation in accordance with established quality standards.
• Provide technical support for global development trials.
  
  
  

Your background:

• HF or an academic degree in technical engineering or a life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with corresponding professional experience
• first experiences in and/or willingness to work in a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First experiences in technical/mechanical occupation
• A customer- and service-oriented team player with excellent communication and collaboration skills, featuring an autonomous and proactive work style
• IT/Tool Skills: Network Administration & Troubleshooting (Entry Level)
• Experience servicing diagnostic instruments is advantageous, and previous involvement in Equipment Management is beneficial
• Proven expertise in the resolution of technical problems within interdisciplinary environments (laboratory, software, hardware, diagnostic workflow)
• GMP Experience