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Data Analyst - Customer KPI

m/w/d, Zürich

For our client from the insurance sector based in Zurich, we are looking for an experienced and motivated Data Analyst - Customer KPI.

Your task:

Drive customer-centric insights that support cross-functional stakeholders
Lead the automation and AI-based transformation of customer KPI reporting
Manage the end-to-end process of customer KPI data: collection, maintenance, modelling, forecasting, and reporting
Deliver timely, accurate KPIs for business reviews, target setting, and ad hoc strategic needs
Ensure seamless data flow between internal platforms and reporting systems
Translate data into actionable business recommendations
Integrate customer KPIs with financial data to enhance business relevance
Maintain a central, accessible KPI database and align reporting with the business calendar
Support scenario planning and predictive modelling efforts
Stay current on best practices in customer metrics, automation, and analytics

Your profile:

5–8 years of experience in data analytics with a focus on customer KPIs
Degree in Business, Data Science, Psychology, Behavioural Science, or a related field
Proven ability to translate analytics into business impact
Hands-on experience with AI-driven automation and reporting solutions
Advanced knowledge of data tools (e.g. Excel, SPSS) and statistical techniques
High attention to detail and data accuracy
Experience in international, cross-cultural environments
Ability to connect customer and financial performance metrics
Strong communication and stakeholder management skills
Fluent in English