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Supply Chain Operations Specialist

m/w/d, Zug

As a Supply Chain Operations Specialist (m/f/d), you will be responsible to ensure seamless supply chain processes with third-parties and compliance with regulatory requirements within a dynamic and highly regulated global environment. You will play a critical role in managing and supporting various processes related to order fulfillment, compliance, logistics, and customer interactions within a global supply chain environment. This role demands a high level of technical proficiency, problem-solving skills, and the ability to navigate complex challenges, ensuring operational excellence across all aspects of the supply chain. It involves working extensively with SAP S/4HANA, Fiori Apps, and several integrated modules.

Start date: May/June 2026
End date: 12-months contract (unlimited duration planned)
Workload: 100%
Workmodel: Contracting
Location: Rotkreuz
info: travel activities occasionally to nearby areas (ex. Germany)

Your Responsibilities:

Order Management and Monitoring:

Monitor and execute transactions in SAP S/4HANA and Fiori Apps related to global order management processes to ensure accuracy and efficiency, focusing on third-party customer processes
Coordinate order related activities to ensure alignment with critical deadlines

Customer and Supplier Support:

Act as the single point of contact (SPOC) for third-party customers and other stakeholders involved in the ordering process
Collaborate with internal stakeholders to swiftly resolve complex inquiries and ensure business continuity
Engage with third-party customers to effectively address and resolve their inquiries, requests, and concerns in a professional and timely manner

Exception Handling and Compliance:

Provide robust exception handling, offering guidance to third-party customers for manual, country-specific steps required for import and customs clearance
Ensure global compliance with import/export regulations, trade management guidelines while aligning with company policies and legal standards
Analyze and handle various exceptions such as specific shipping instructions, quality and logistics complaints, general shipment issues and the monitoring of data logger reports

Regulatory Compliance and Documentation:

Ensure daily processes comply with regulatory requirements and support audit-readiness through detailed record management
Maintain and update end-to-end process documentation, including working instructions and internal procedures

Data Analysis and Reporting:

Generate and analyze regular SAP GUI and and Fiori reports to provide actionable insights for internal stakeholders, external vendors, and customers

Your Profil:

Basic education in a commercial or technical sector with additional studies in supply chain management or import/export or related fields
At least 3-5 years of relevant working experience after apprenticeship required
Proven experience in order management processes, logistics, and supply chain operations
Experience in a Life Sciences company (ie.: Pharmaceuticals, Diagnostics, Medical Devices) is a plus
Familiarity with regulatory compliance requirements and processes (For example: legal papers and regulatory documents)
Accuracy and attention to detail, especially when managing time-sensitive financial bookings
Experience with and knowledge of SAP SD & MM as well as analysis tools (e.g., Excel, gSheets, etc.)
Effective communication skills to handle customer and supplier interactions
Fluency in both German and English, complemented by excellent organizational, multitasking, and teamwork abilities, and an open-minded approach to new methods