Capability Manager
m/f/d,
Are you passionate about building scalable CRM capabilities that drive real business impact across global organizations? Our client an industry leader in the pharma ecosystem is looking for a Capability Manager to strengthen their global Marketing Technologies function and support the evolution of their enterprise CRM landscape.
This role is ideal for a professional who enjoys simplifying complexity, aligning diverse stakeholders, and shaping end-to-end customer-engagement processes on a global scale.
Role Details
- Location: Basel
- Start: ASAP (latest start 12 January 2026)
- Contract: Until 31 December 2026, with a high likelihood of extension
- Workload: 100%
- Hybrid work: Home office available
- Travel: Global
What You’ll Do
- As the Capability Manager, you will:
- Lead the global governance and evolution of enterprise CRM capabilities
- Orchestrate key omnichannel processes such as segmentation frameworks, rating methodologies, consent management, insights workflows, and customer master dependencies
- Ensure business readiness, adoption, and ongoing optimization of new CRM capabilities
- Act as a connector between business and technology teams, enabling harmonized global processes that still support local needs
- Navigate cross-functional dependencies (MDM, CIAM, Consent, Case Management, Marketing Automation, and more)
What You Bring
- A university degree in business or a related field
- 5+ years of experience in Commercial Excellence, Customer Experience, Omnichannel engagement, or CRM capability design
- Hands-on experience with Salesforce, Veeva, IQVIA OCE-P, or other enterprise commercial systems
- Experience working in global or matrix environments
- A structured, proactive mindset and strong collaboration skills
- Fluency in English
Sounds like a great job?
Then we look forward to receiving your complete application documents through our online application form.
When applying by email, the sender agrees that his or her data will be used in accordance with our data privacy policy.
Find more vacancies at: coopers.ch
Job profile
- Administration - Various
- Contracting
- Full Time
- ASAP (latest 12.01.2026) - 31.12.2026 with extension opportunities
- Commercial excellence, SAP CRM, Omnichannel , Excellence
Job benefits
- Coopers Care
- Modern workspace
- Work-life-balance
Sounds interesting?
Simply click "Apply now" and I will get back to you.
Florence Wespiser
Senior Talent Acquisition Consultant
+41 61 633 30 65
florence.wespiser@coopers.ch
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