Capability Manager

m/f/d,

Are you passionate about building scalable CRM capabilities that drive real business impact across global organizations? Our client an industry leader in the pharma ecosystem is looking for a Capability Manager to strengthen their global Marketing Technologies function and support the evolution of their enterprise CRM landscape.

This role is ideal for a professional who enjoys simplifying complexity, aligning diverse stakeholders, and shaping end-to-end customer-engagement processes on a global scale.

Role Details

Location: Basel
Start: ASAP (latest start 12 January 2026)
Contract: Until 31 December 2026, with a high likelihood of extension
Workload: 100%
Hybrid work: Home office available
Travel: Global

What You’ll Do

As the Capability Manager, you will:
Lead the global governance and evolution of enterprise CRM capabilities
Orchestrate key omnichannel processes such as segmentation frameworks, rating methodologies, consent management, insights workflows, and customer master dependencies
Ensure business readiness, adoption, and ongoing optimization of new CRM capabilities
Act as a connector between business and technology teams, enabling harmonized global processes that still support local needs
Navigate cross-functional dependencies (MDM, CIAM, Consent, Case Management, Marketing Automation, and more)

What You Bring

A university degree in business or a related field
5+ years of experience in Commercial Excellence, Customer Experience, Omnichannel engagement, or CRM capability design
Hands-on experience with Salesforce, Veeva, IQVIA OCE-P, or other enterprise commercial systems
Experience working in global or matrix environments
A structured, proactive mindset and strong collaboration skills
Fluency in English

Jetzt bewerben

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