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IT Support Engineer

m/f/d, Basel-Stadt

Job profile (W91R4J)

Life Sciences - IT + Digital
Basel-Stadt
Contracting
Full Time
asap - 6 Months contract (possible extension)
2nd Level Support, Active Directory, First Level

For our client in Basel, we are looking for an IT Support Engineer (m/f/d) to support daily IT operations and ensure reliable end-user services.

In this role, you will provide Level 2 support for hardware and software issues, manage user accounts in Active Directory and Azure AD (Entra ID), and assist users with Windows and Microsoft 365 environments. You will also troubleshoot network connectivity issues, handle incidents through an ITSM tool such as ServiceNow, and contribute to maintaining secure and efficient IT systems.

Start date: asap
End date: 6-months contract (with the chance for extension)
Workload: 60%
Contract Type: Contracting
Location: Basel

Your tasks:

Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
Install, configure, and maintain hardware and software according to company standards
Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
Perform root cause analysis and escalate complex issues to Level 3 teams when required
Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
Ensure compliance with IT security policies, data protection, and audit requirements
Maintain documentation for procedures, configurations, and troubleshooting guides
Assist in IT projects such as system upgrades, migrations, and rollout of new tools
Provide user training and guidance on best practices and security awareness

Your Profile:

5–6 years of experience in IT Support / Desktop Support / End User Computing role
Windows 10/11, basic Linux/macOS (optional)
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Microsoft Active Directory and Azure AD (Entra ID)
Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
Experience with endpoint management tools (Intune or similar)
Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
Strong troubleshooting skills
Ability to work independently and handle multiple priorities