Principal Design Researcher and Service Designer

Start Date: Dec 2026 or Jan 2027
End Date: 6-month contract (with the option of another 6-month extension)
Workload: 60-100%
Location: Rotkreuz
Workmodel: Contracting

Your responsibilies

• Supports more senior roles in shaping approaches and pitching work to clients
• Supports more senior roles in managing day-to-day activities, and understands stakeholders’ expectations and course-correct deviations in the project plan
• Leads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions
• Takes part in CXSD work packages aimed to create more efficient and effective processes and practices
• Supports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take
• Creates content to support thought leadership initiatives
• Helps define overarching story and frameworks to be used during client presentations
• Communicates storyline to clients and potential users and customers, as appropriate
• Represents the CXSD team in clients events and meetings, and articulates the business value of design
• Actively captures value stories on projects and shares internally or via thought leadership
• Identifies inter-dependencies or risks early on, and propose solutions on how to address them
• Oversees and evaluates new team members during ramp-up - Acts as a buddy

Your Profil:

• Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design) 
• Ability to orchestrate the research activity across multiple projects
• Proven track record in creating experience strategy based on customer insights 
• Ability to manage both qualitative and quantitative research methodologies and different data set integration 
• Ability to contribute to several products or services that have come to market with ownership of deliverables 
• Experience in guiding  more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
• Minimum 5-10 years of experience in med. Tech or regulated environments
• Great presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to
• Strategic thinker and results oriented able to drive experience and business conversations
• Great team player able to generate consensus and buy-in in complex organizational contexts
• Curious and humble: develop a learner approach to research and design challenges
• Creative problem solvers are able to look for the best solution to address the challenge
• Data driven to ground decision making on a robust understanding of the problem space
• Often the "back-bone" of projects from beginning to end
• Usually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environments
• Able to communicate organizational and product development changes to cross-chapter team members and other designers
• Observes project challenges and discusses contingencies and mitigation ideas with project lead
• Demonstrates resilience in the face of failure, obstacles, or project changes
• Has a deep commitment to the long-term project goals and is able to direct product and design team attention to them
• Thinks logically and critically about client problems and is methodical and process-oriented on tackling those problems
• Able to work and to manage their project development independently. Requires only minimal guidance from more senior roles
• Knows how to independently engage and communicate with the clients customers and potential customers to enable customer centricity within projects