Digital Workplace Engineer - 3rd Level Support

Your Responsibilities:

• Handling of complex incidents escalated from Level 1 and Level 2 Support, including largescale crashes and operatiing system malfunctions
• Draft and maintain technical procedures and share knowledge with 1st & 2nd Level support teams (incl. deliver in-person and remote training to employees)
• Perform root cause analysis by reviewing logs, crash dumps, and related technical data to identify recurring issues and their underlying causes
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions
• Understand business needs and support the collection and clarification of functional requirements
• Create basic training materials, such as tip sheets and short recordings, to support user adoption of new tools and features

Your Profil:

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related discipline
• 5+ years of professional experience in IT, with a strong focus on digital workplace or end-user computing services in a multinational business environment
• Experience in business systems analysis and operational support
• Strong understanding of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions such as Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365
• Good knowledge of the ITIL framework and service management principles
• Self-driven, proactive, and collaborative, with a strong team-oriented mindset
• Ability to work independently while also contributing effectively within a team environment
• Ability to work to deadlines and maintain quality in a dynamic environment
• Excellent communication skills
• Fluency in English, working knowledge of French or German is an advantage