2nd level IT Support Analyst (Identity Access Management experience)

m/f/d, Basel-Stadt

Are you an IT Support Specialist with expertise in Identity Access Management (IAM)? Are you looking for an exciting contract opportunity in Basel, supporting a leading global organization within banking sector? If so, our client is seeking a highly skilled IT professional to join their IT Services team !

Main Information:

Location: Basel, Switzerland
Start Date: ASAP (Latest: July 2025)
Workload: 100%
Contract Duration: 12 + 12 months (extension possible)

Why This Role?

Work in a fast-paced IT environment supporting IAM solutions
Provide VIP and senior management IT support
Collaborate with cross-functional IT teams and security specialists
Gain hands-on experience with Active Directory, SailPoint & Microsoft
Contribute to knowledge-sharing and ITIL-compliant service delivery

Key Responsibilities:

Deliver 2nd-level IT support, including IAM request management and administration
Monitor & report SLAs, analyze incident trends, and drive problem management improvements
Collaborate with IT and Security teams to maintain effective ITIL-based processes
Provide VIP/Senior Management support and assist with high-level meetings
Manage virtual meeting support, mobile device configuration, and incident monitoring
Ensure smooth on-call and on-site support when required

What You Need to Succeed:

Proven experience in IAM support & administration
Strong understanding of incident & request management processes.
Knowledge of ITIL best practices and SLA monitoring
Experience working with Active Directory, SailPoint & Microsoft Entra ID
Strong communication and problem-solving skills
Willingness to provide on-call and after-hours support as needed
Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.